Wholesale Account Policies & Procedures

1. Unless you’re located within ten miles of Portland, Maine, we require a minimum purchase of $300 per order to receive free delivery. Orders that don’t meet the minimum are assessed a $15.00 delivery fee. All opening orders are COD. Net-15 credit terms are available on subsequent orders with a credit application and approval by the Accounting Department.
   
   
2. Orders may be placed by email or voice message at any time of day, any day of the week. Orders should be placed at least 1 business day prior to the day that your run leaves our warehouse. PLEASE CONTACT YOUR CUSTOMER SERVICE REPRESENTATIVE REGARDING RUNS AND DELIVERY SCHEDULE.
   
   
3. Prices can change without notice, as prices from our suppliers fluctuate. We try to inform you of changes as you order.
   
   
4. Sales Tax: We MUST have your tax exempt number on file in our office in order to sell you taxable items without charging sales tax.
   
   
5. Amazon & Marketplace Sales: Reseller will not under any circumstances sell Manufacturer’s Products to or on Amazon.com, via Amazon Vendor Central, Amazon Vendor Express, Fulfillment by Amazon (FBA), Fulfillment by Merchant (FBM), Seller Fulfilled Prime (SFP), FBA Onsite, or in any other manner which currently exists or may hereafter may be developed on the Amazon sales platform (collectively, “Amazon.com”) or on Walmart.com, Jet.com, Rakuten.com, Buy.com, Ebay or any other third-party marketplace (collectively, “Third Party Marketplaces”). Brickyard Brands reserves the right to cease all sales to any Reseller who violates the terms of this Agreement.
   
   
6. We try to be accurate in our descriptions and ingredients. It is important to us to represent products honestly but we cannot be responsible for typographical errors or omissions. Let us know if we are in error and we will try to correct the mistake. That said, many of our products are made by small batch manufacturers. Please allow for color and flavor variance from one batch to the next.
   
   
7. Delivery times are approximate. It is impossible to estimate your delivery time until all the orders for a run are placed. Call the day of or the day before your delivery and we will try to approximate your delivery time. Our drivers will do their best to let you know when to expect them and will call you ahead if you request this service when ordering. You must provide an alternate contact person and phone number if you will be unreachable the day of delivery. We will try to reach you; please try to be reachable! If you have any questions, please inquire.
   
   
8. Please ensure that walkways and stairs are free of ice, snow and other hazards to minimize the risk of injury to our drivers and those helping them. We reserve the right to not make a delivery if doing so endangers the truck or the driver. Both are valuable to us, so we ask for your understanding if weather, road or other conditions prevent us from making your delivery. Safety is our primary concern.
   
   
9. We cannot accept cash payments without prior approval from our accounting department. Payment by check or ACH is preferred. If this presents a problem, please contact customer service to make other payment arrangements. We charge $40.00 for each bounced check.
   
   
10. RETURN POLICY: If there are errors, damages or missing items on the order being delivered, our drivers are authorized to make the necessary invoice adjustments. Any problems with your order after the driver has left must be called into customer service within 7 days. Returns do not guarantee credit will be issued. All claims must be verified by our internal staff. If claims cannot be substantiated, the product will be returned on your next order at no additional charge.
11. Our drivers are not allowed to pick up returns from a previous shipment unless you have called our customer service department for credit authorization. Credits will not be issued on product returned without prior authorization.
    
    
12. All products MUST be returned in the original packaging and in resalable condition. Price stickers must be removed prior to returning and products must be in the original lot size sold. NO EXCEPTIONS WILL BE ALLOWED.
    
    
13. Brickyard Brands reserves the right to charge a 15% restocking fee on all mis-ordered items. All credits are issued upon receipt of the merchandise to our warehouse for evaluation. If items are refused, original and return shipping costs will be charged to the purchaser’s original form of payment.

Last updated 04/28/2023